Transcends The Average Digital Lens
Started off as a boutique digital marketing agency in Hong Kong, PRIZM Group has grown into a global digital marketing agency that conjugates innovative technology, marketing creativity and data insights to deliver best of breed solutions to clients needing end to end digital transformation & marketing solutions. Being an experienced digital marketing agency, our team understand the market and harness their knowledge to drive for success across a wide range of industries.
PRIZM digital marketing agency was founded with the belief that for a brand to be digital, it is more than translating content from print to new media, and we have to exceed what a traditional online advertising agency or online marketing agency delivers. Rather it is a mindset transformation of how digital innovations and business operations are knitted together seamlessly.
Vision Dec 6, 2021
Over the past decade social media has redefined the role of customer service. The changes in consumer behaviour, interaction preferences and new technology has elevated customer service to an indispensable aspect of the brand experience. According to a recent study from Facebook, more than 80% of customers now expects brands & businesses to have established social media channels for them to communicate with and more than 70% of millennials on social media have interacted with a chatbot guided campaign in the past 6 months. The predecessor of our known customer service used to be mainly associated with “after services”, a channel mainly for product enquiries, troubleshooting or filing complaints. Some brand’s management still couldn’t justify devoting substantial resource into this line of work, nor do they see the immediate value of their investment, the attitude has been, “If it isn’t broken, don’t try to fix it.”
At A Glance.
The digital marketing agency is a team of 200 employees across 5 global offices including Hong Kong, China, New Zealand, Singapore and Canada.
We have built as substantial track record of delivering effective digital online advertising solutions to excel in the digital world.GET IN TOUCH
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