Chatbots in Hong Kong
We live in a time where Artificial Intelligence (AI) technology and Machine Learning has given birth to advanced chatbots that are able to empower businesses to build a strong brand image for themselves and provide automated, personalized customer service without the human effort. Welcome to the future, where we predict chatbot Hong Kong customer service will become the new norm!
Online Anytime, Anywhere – The Full Service
For those who are unfamiliar, the concept of chatbots (or in layman’s terms: computer programs that are able to conduct conversations with humans through a messaging interface) may seem just like a novelty as first but over the last few years, we have begun to see AI chatbot Hong Kong technology evolving and maturing exponentially that we are just starting to realize the possibilities and opportunities for growth that chatbots can achieve. Experts from Business Insider predict that by 2020, 80% of enterprises will use chatbots. Why, you ask? By removing the human out of the equation, chatbots allow businesses to provide immediate and convenient customer service to their customers anytime and anywhere, without the high costs of labor.
Although some wonder if chatbots can truly fill a human customer service representative’s shoes, you will be surprised to know that actually most of the customer interactions received everyday tend to be repetitive and straight-forward. In fact, research has shown that up to 80% of the questions that customer service reps get each day are repetitive, low-level questions that can be easily answered by AI-powered software. It’s not surprising that researchers now estimate that by 2022, banks can automate up to 90% of their customer interactions using chatbots. The traditional method of customer service is so ineffective - think about all the resources that can be saved with the help of a little chatbot!
With a complete and integrated digital business / marketing ecosystem that Prizm specializes in designing and providing, a lot of personal information can actually be collected from your customers at every step of their consumer journey, which can later be used and interpreted efficiently with a Facebook chatbot marketing in order to provide accurate personalized recommendations. We call this Smart Product Recommendation and with this, your business can be empowered to know what your customers want (even before they may know it themselves), when they want it, and be able to deliver solutions whenever that is. Not forgetting that there are also a bunch supporting technologies that can be integrated with chatbots, such as allowing Virtual Try-Ons of products, which can really enhance your customer service.
Facebook Chatbot Marketing Makes Your Business Better
In fact, you may be surprised at how Facebook chatbot marketing is evolving so much so that they are increasingly capable of handling complex human interaction with ease so that your business can not only become more efficient, but even be empowered to provide a better level of customer service to your customers. We all know now that chatbots can automate workflows and optimize your Customer Relationship Management (CRM) system… But there’s an edge that chatbots have that can bring your business to the next level - it lies in big data. Since chatbots are empowered by AI and Machine Learning, this means that it is able to process large amounts of personal data quickly - way more efficiently than a human can manage.
With a complete and integrated digital business / marketing ecosystem that Prizm specializes in designing and providing, a lot of personal information can actually be collected from your customers at every step of their consumer journey, which can later be used and interpreted efficiently with a Facebook chatbot marketing in order to provide accurate personalized recommendations. We call this Smart Product Recommendation and with this, your business can be empowered to know what your customers want (even before they may know it themselves), when they want it, and be able to deliver solutions whenever that is. Not forgetting that there are also a bunch supporting technologies that can be integrated with chatbots, such as allowing Virtual Try-Ons of products, which can really enhance your customer service.
Engaging Your Customers
At the end of the day, you may still be concerned because, we get it, people still want to talk to humans and not robots. However, here at Prizm, we do our best to make sure that our chatbot Hong Kong is better than the rest and are more human-like than ever. With technologies such as our Natural Language Processing (NLP) engines that support entity recognition, intent classification and sentiment analysis - we make sure that your chatbot is as close to human as you’re going to get. Our creative team is also experienced in delivering the best writing that can actually help your chatbot showcase your unique brand persona, giving your chatbot voice a personality and character so that it feels more personal and fun even when engaging with a chatbot.
